Terms and Conditions

  1. Introduction
  2. Your Responsibilities
  3. Rejection, Removal or Amendment
  4. Our Responsibility
  5. Fees
  6. Refunds and Cancellation
  7. Data Protection
  8. Third Party Websites
  9. Copyright
  10. Company Information
  11. Changes

Section 1 - Introduction

These terms and conditions set the basis in which we ('Charlotte James Property' or 'Charlotte James' or 'we') provide our online service to you the user. Charlotte James are an independent estate agent to promote the sale and rental of property in England and Wales. These terms and conditions do not provide details on the agency agreement as this is covered in a seperate document if we are acting as your agent to sell your property.

1.1 These terms and conditions govern your use of this website and by using the website and our services you are fully accepting the terms, conditions and agree to be bound by them.

1.2 Governing Law: English law governs these terms and conditions and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this website and these terms and conditions.

1.3 This agreement ("the Agreement") is made between Charlotte James IFA Ltd trading as Charlotte James Property ("Charlotte James", "We", "Our", "Agent", "Agents") and the User ("You", "Your", "Advertiser", "Member", "User", "Seller").


Section 2 - Your Responsibilities

2.0 To register you must be aged 18 years or over.

2.1 Only ONE account is permitted per individual member.

2.2 Your registration information and details should be accurate and updated online should any details change.

2.3 All information/enquiries on the website must be in English.

2.4 Charlotte James cannot be held responsible for any issues arising due to copyright protection on photographs or any other material upload by you. The member takes full responsibility for gaining any approval required prior to uploading photographs or any other content.

2.5 You will keep your login information safe and not disclose this to anyone.

2.6 You will only upload pictures, floor plans or energy performance certificate of the property you are promoting in accordance with section 2.6.

Members Must Not:

2.7 You must not use any form of offensive, menacing, abusive or defamatory terms.

2.8 You must not breach copyright or infringe any third party's copyright, patent or trademark.

2.9 You must not breach any applicable laws or regulations.

2.10 You must not register, if you are an estate agent.

2.11 You must not upload or attempt to upload any computer viruses.

2.12 You must not use our website to contact a member offering services or anything of a commercial nature.


Section 3 - Rejection, Removal or Amendment

3.0 We have a right to reject or remove any advert we feel is unsuitable or does not comply with its terms and conditions without prior warning. If an advert is rejected we may make amendments we see fit to ensure compliance with our terms and conditions to get the advert approved. If an advert is removed by Charlotte James the member shall receive notification either by email or letter. After notification to reject or remove an advert Charlotte James may in some cases decide to prohibit registration and/or any adverts submitted by that individual or firm. If any services have been purchased no refund will be paid.

3.1 If after notification is issued using email or post informing the user they are excluded from using our service the said user continue to use our online service not limited to submitting adverts, registering or submitting any forms using our service they may be charged an administration charged @ £25 for every occurrence.


Section 4 - Our Responsibility

4.0 We endeavour to make our sales particulars accurate and reliable, but they do not constitute or form part of an offer or any contract and none is to be relied upon as statements of representation or fact. The services, systems and appliances listed on individual property adverts have not been tested by us and no guarantee as to their operating ability or efficiency is given. All measurements have been taken as a guide to prospective buyers only, and are not precise. Floor plans where included are not to scale and accuracy is not guaranteed.

4.1 Adverts will be published within 24 hours of all requirements being meet.

4.2 When your property is sold or rented Charlotte James will keep listing your property on this website for a unspecified period of time. We may also maintain your listing on the portals but may remove from the portals at your request. If we remove your advert from the portals the end date of any advertising will remain unchanged.

4.3 If you have upgraded your account online to receive mobile text alerts Charlotte James will provide the service for the time period purchased, unless you have reached the maximum SMS text limit confirmed on the website.

4.4 Charlotte James will endeavour to ensure that the website is accessible for 24 hours a day. However we reserve the right to take the site 'off-line' without prior notice for essential maintenance and upgrades. Charlotte James do not accept liability for any losses, financial or otherwise, caused by the unavailability of the website or any failure of the website to perform correctly.

4.5 Charlotte James cannot warrant that the site is free of viruses or technical defects of any description and will not be responsible for any technical problems arising from the use of the site.

4.6 Although we have taken all reasonable care to ensure that the information provided on this site is accurate we give no warranties of any kind, express or implied, with regard to the accuracy, timeliness or completeness of any such information.

4.7 Nothing contained on the site constitutes investment, legal, tax or other advice and is not to be relied on in making a decision. You should obtain relevant and specific professional advice before making any decision.


Section 5 - Fees

All fees are to be paid in in accordance with the option(s) you have ordered.

5.1 VAT if applicable is included in all fees we quote.

5.2 Please refer to your signed contract for full terms of the fees we charge.

Section 6 - Refunds and Cancellation

6.0 Please refer to the signed contract regarding cancellation of service. If you have purchased any marketing upgrades online once they are applied to your advert on gone live on the property portals they are are non-refundable.

6.1 The period of the sole agency will be an for an initial marketing period as outlined in your signed contract, after this period the contract will continue until cancelled by either party. You may cancel the service anytime after the initial marketing period with 30 days notice however the cancellation of our service does not entitle you to any refund of any services purchased.


Section 7 - Data Protection

7.0 Our privacy policy explains how Charlotte James treat the information that you have provided and how it is used.

7.1 Charlotte James is registered under the Data Protection Act registration number: Z157486X.

7.2 This website uses cookies for the purpose of authenticating users and maintaining functions such as, account login, my favourites, and other site preferences. For this reason cookies need to be enabled for this website to function correctly.

7.3 When you place an advert on Charlotte James certain personal information and data will be captured and stored electronically on our database. In order to promote your property we may upload or pass data on your property data onto third party websites and companies, this excludes personal contact details.

7.4 From time to time we may use information we hold about you to inform you of any offers or products we think may be of interest to you. If at any time you decide that you would not like to receive this information then you may unsubscribe either by logging on to your account or by emailing us at enquiries@charlottejamesproperty.com.


Section 8 - Third Party Websites

8.0 If we provide links to third party websites, such links are not an endorsement by us of any products or services. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such web sites.

8.1 This site may also contain some material provided by third parties and we accept no responsibility or liability for the accuracy of such material.


Section 9 - Copyright, All rights reserved

9.0 This website and all the materials contained in it are protected by intellectual property rights including copyright and is either the property of Charlotte James or we are permitted/licensed to us to use such information. Materials include, but are not limited to, the design, look, layout, appearance, our logo and other graphics and documents on the website as well as other content such as adverts and other text.

9.1 You may not download (all or in part), transmit or modify the site without our prior permission. However, you may print out all or part of the site for your own personal use.

9.2 You may link to this website from another website only if you agree with our terms and conditions.

You must not create a frame or any other border around our website

The site from which you wish to link must comply with all relevant laws and regulations and must not contain content which may be considered to be distasteful, offensive or damaging to Charlotte James.


Section 10 - Company Information

10.0 Charlotte James is a trading name of Charlotte James IFA Ltd. Our registered address is: Charlotte James Property, Norfolk House, 16/17 Lemon Street Truro TR1 2LS.

10.1 Our contact details: 01827 277291 enquiries@charlottejamesproperty.com

10.2 Registered in England and Wales number: 6750804

10.3 Charlotte James is registered under the Data Protection Act registration number: Z157486X

10.4 Charlotte James IFA Ltd is authorised and regulated by the Financial Conduct Authority FCA number 493391


Section 11 - Changes

11.0 We reserve the right to update and change our terms and conditions without prior notice; all changes will take effect immediately.

11.1 We reserve the right to update and change our privacy policy without prior notice; all changes will take effect immediately.


Last Update: 15th Jan 2016

Charlotte James is the trading name of Charlotte James IFA Ltd, Company Registration Number: 6750804.